FAQs

DecoCookies

What is the taste and texture of a DecoCookie?


Our cookies are butter cookies, so they are thick, soft, and crumbly, and have a modestly sweet flavor. They are perfectly scrumtpious to enjoy with a glass of milk, coffee, or hot chocolate!




How are DecoCookies packed? Are they individually wrapped?


Each DecoCookie is individually wrapped to maintain freshness, and for you to enjoy on-the-go.




What is the size of a DecoCookie?


A DecoCookie has an average diameter of 3.5” (9 cm), which is about the same size as the palm of an adult’s hand. The average net weight of a DecoCookie is 2.12 oz (60 g).




What is the shelf life of a DecoCookie?


Because DecoCookies are individually wrapped dry and fresh, they are ready-to-eat up to six months from their baking date. Enjoy!




Can I freeze DecoCookies?


You can freeze DecoCookies, but they are designed to maintain the best quality, texture, and shelf life at room temperature.




Where are DecoCookies baked?


DecoCookies are designed, baked, decorated, and packaged in a specialized facility located in Mexico City.





Orders

Where can I buy DecoCookies?


You can purchase DecoCookies 365 days a year through our Official Amazon Store. We also sell year-round at Target, and seasonally in select stores including Costco and Walmart.




How quickly can I get DecoCookies delivered?


Since we sell on our Official Amazon Store, we use Amazon Prime to deliver our cookies. This means you can receive your cookies in as little as 1-2 business days through Prime Delivery!




If a collection appears Out of Stock or Unavailable, when will I be able to order it?


If a collection is Out of Stock, Contact Us to request estimated restock dates. We bake a limited amount of seasonal cookies, so be sure to buy soon! If a collection appears Unavailable, it may be because your delivery address is not within the United States. We recommend that you check your shipping settings.




Where does DecoCookies deliver to?


Currently, our Official Amazon Store uses Amazon Prime to deliver our cookies only within the United States. Check Amazon Prime delivery to see if your address is elligible for delivery service.




If I want to place a high volume order, what should I do?


If your order is smaller than 10,000 cookies, we invite you to fill out our Reseller Program form. Once completed, we will send you a code for 15% off your entire purchase at our Official Amazon Store. If your order is 10,000 cookies or greater, please contact us at hello@decocookies.com for assistance.





Ingredients

Are DecoCookies peanut and tree nut allergy safe?


DecoCookies are safe for all peanut and tree nut allergies. Our facility, ingredients, and equipment contain no traces of peanuts or tree nuts. We work with strict control measures to eliminate the possibility of cross-contamination with nut allergens. To further ensure safety, we package each cookie individually.




Do DecoCookies contain any allergens?


Our ingredients include Milk, Egg, Soy, and Wheat. If you would like to request further allergen information, please Contact Us.




Do DecoCookies contain Palm Oil or Artificial Flavors?


At DecoCookies, we are proud to use AA Grade Butter, and 100% Natural Flavors. We think these ingredients are much better than Palm Oil and Artificial flavors, don’t you?




What are the Ingredients of a DecoCookie?


BUTTER COOKIE: Wheat flour, sugar, butter (milk), egg, water, corn starch, invert sugar, meringue making powder (egg whites, sugar, corn starch, xanthan gum, soy lecithin, locust bean gum, sodium aluminum sulfate, iodized salt, gelatin, tartaric acid, cream of tartar, milk), vanilla extract, red no. 3, red no. 40, blue no. 1, blue no. 2, yellow no. 5, yellow no. 6, guar gum, leavening (calcium acid pyrophosphate, calcium sulfate, potassium bicarbonate and calcium carbonate) iodized salt, mono- and diglycerides and potassium sorbate as preservative. Contains Wheat, Milk, Egg and Soy. CHOCOLATE FLAVOR COOKIE: Wheat flour, sugar, butter (milk), egg, cocoa, cocoa processed with alkali, water, corn starch, invert sugar, meringue making powder (egg whites, sugar, corn starch, xanthan gum, soy lecithin, locust bean gum, sodium aluminum sulfate, iodized salt, gelatin, tartaric acid, cream of tartar, milk), vanilla extract, red no. 3, red no. 40, blue no. 1, blue no. 2, yellow no. 5, yellow no. 6, guar gum, leavening (calcium acid pyrophosphate, calcium sulfate, potassium bicarbonate and calcium carbonate) iodized salt, mono- and diglycerides and potassium sorbate as preservative. Contains Wheat, Milk, Egg and Soy. BUTTER COOKIE (CLEAN LABEL): Wheat flour, sugar, butter (milk), egg, corn starch, invert sugar, chickpea protein, vanilla extract, color added, guar gum, leavening (calcium acid pyrophosphate, calcium sulfate, potassium bicarbonate and calcium carbonate) iodized salt, mono- and diglycerides. Contains Wheat, Milk and Egg. CHOCOLATE FLAVOR COOKIE (CLEAN LABEL): Wheat flour, sugar, butter (milk), egg, cocoa, cocoa processed with alkali, corn starch, invert sugar, chickpea protein, vanilla extract, color added, guar gum, leavening (calcium acid pyrophosphate, calcium sulfate, potassium bicarbonate and calcium carbonate) iodized salt, mono- and diglycerides. Contains Wheat, Milk and Egg.




Are DecoCookies Kosher?


Currently, we are working on certifying our facility, ingredients, and processes as Kosher. While we are not yet finished with this certification process, we plan to receive our official Kosher Certification in the future!




What are the Nutrition Facts of a DecoCookie?






Services

Do you offer any Guarantees?


Yes! We stand behind the quality of our cookies with a 100% Satisfaction Guarantee. If our cookies do not exceed your expectations, please Contact Us and we will quickly resolve any issue. We also warranty all deliveries through our Official Amazon Store.




Can I order personalized decorations with DecoCookies?


Currently, our team is working on new collections to expand our original designs. While we don’t offer personalization services, we will have more collections to choose from soon!




If I want to place a high volume order, what should I do?


If your order is smaller than 10,000 cookies, we invite you to fill out our Reseller Program Form. Once submitted, we will send you a 15% discount to purchase your order through our Official Amazon Store. If you have an order of 10,000 cookies or more, please contact us directly at hello@decocookies.com for assistance.





Resellers

Do you sell Wholesale to Reseller Businesses?


Currently, we offer reseller businesses wholesale prices through our Amazon Store. Visit our Reseller Program Form for more information or to sign up.





More Questions? Contact Us